The SGDA will, utilizing funds effectively awarded by SGC and other services provide an information and signposting hub and
gateway to Council and other services. The service will aim to empower and increase the independence of individuals through the
provision of quality information thus enabling informed decisions to be made by the service user.
To assist Deaf, deafened and hard of hearing people gain equal access to information, advice, services and Equipment by signposting
towards the appropriate departments within the Council, Government and the Private Sector. This will be active signposting using
an up-to-date database at Poole Court which identifies a range of local and national service providers cross referenced with services
offered. We will have details of such providers as identified by The Care Forum SGC and other reputable information resources.
To host Welfare Benefit surgeries on an appointment system in partnership with Welfare Benefit Advisors from the Council.
To act as a drop in centre to assist with Welfare Benefit form filling, general advice, sign- posting or contacting non council
organizations, on occasions just being there to listen and encourage confidence in the client.
To work together with SGC, showing clients the equipment they may need by means of the SGDA displaying a range of
technology available and then referring them to the relevant Council departments. The equipment on display at Poole Court
will be regularly assessed against what Community Care and Housing can resource
To raise Deaf Awareness by attendance at council and other meetings, positively contributing to the development of
Council and other services by ensuring the needs of the Deaf Community are taken into account. Initially attendance will be
at the Disability Equality Network, Welfare Advice Partnership, Corporate Equalities Forum and the Deaf and Hard of Hearing
Sub-Group. The Council may request attendance of SGDA reps at other appropriate meetings.
The SGDA will collate information and minutes from such meetings and disseminate to the Deaf and hard of hearing community
by way of the SGDA newsletter or the SGDA web site.
To promote and publicize SGDA activities through the publication of a newsletter on a quarterly basis and through SDGA’s Website
To implement a monitoring process to identify trends and future development prospects
To set up and implement a referral process to Council departments and voluntary sector organizations
To set up a satisfaction survey to ascertain client satisfaction levels with both SGDA and other services in satisfying client
needs and feed back comments to SGC.
